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FREQUENTLY ASKED QUESTIONS (FAQ)

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How long can I store bottled water?
What should I look for when buying bottled water?
How can I be sure to consume bottled water safely?
What should I do with my gallon bottles to make sure the water in it is safe to drink?
Should I clean my water dispenser?


How long can I store bottled water?
BPOM RI requires bottlers to put a caution in every label to store bottled water in a cool, clean and odorless place and away from direct sunlight. In addition, the International Bottled Water Association advises consumers to store bottled water at room temperature or cooler and away from solvents and chemicals such as gasoline, paint thinners and dry cleaning chemicals. (Source: www.bottledwater.org) If stored properly, bottled water can be used indefinitely.

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What should I look for when buying bottled water?
ABWA recommends that you take these precautions when buying bottled water:

  1. Don’t buy bottles that have a broken seal. Examine the outside and inside of the bottle before you buy it. Do not buy any bottles that have materials floating in it.
  2. Do not be fooled by impressive labels. Examine the bottle and label for date of manufacturing or manufacturing code, expiration date, chemical analysis, treatment, company contact number, location and type of source water.
  3. Do not refill old PET bottles. It is preferable to buy newly manufactured bottled water.”

(Source: www.ibwasia.org)

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How can I be sure to consume bottled water safely?
Some tips that ABWA provides include:

  1. Do not share bottles.
  2. Buy only sealed products and wipe off the bottle or can top before drinking or pouring from it.
  3. Store bottled water in a cool, clean environment away from heat and sunlight; it is better to refrigerate bottled water.
  4. Use water dispensers with coolers that keep the water refrigerated.
  5. Clean water coolers regularly.
  6. Keep the bottle clean and preferably refrigerated as the water as well as the inside cap and liner can support bacteria. Clean the outside of the bottle cap and neck before and after each use, wiping with either hot soapy water or chlorine solution.

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What should I do with my gallon bottles to make sure the water in it is safe to drink?
We care a great deal about food safety and we have gone through great lengths to ensure the hygiene of our gallon bottles so that you can consume GEMILANG safely. We suggest you do these when consuming GEMILANG in gallon bottles:

Replacing GEMILANG gallon bottle on the dispenser:

  1. Clean your bottle with clean, damp cloth.
  2. Let stand until the bottle dries completely.
  3. Now clean your bottle with clean, dry cloth and make sure there is no dirt or dust left behind.
  4. Remove the seal and take the cap off.
  5. Clean the bottle’s neck and shoulder with the sanitizing tissue provided in a top-to-bottom movement.
  6. Put the bottle onto the dispenser and keep hands away from the bottle’s opening.


Taking care of your GEMILANG gallon bottle:

  1. When removing the empty bottle from dispenser, put the cap back on.
  2. Do not refill empty gallon bottles with any other liquids and do not put stuff in the bottles.
  3. Make sure your empty bottles do not come in contact with chemicals.
  4. Keep your empty bottles away from direct sunlight, heat or rain.
  5. Do not drag, roll, step on, or drop gallon bottles.
  6. Put gallon bottles on an even, flat surface.
  7. Do not put objects on a gallon bottle attached to a dispenser.
  8. Do not try to wash your empty gallon bottle. Cap it and return it to GEMILANG.

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Should I clean my water dispenser?
Like anything else, clean habits bring good hygiene. We strongly encourage you to clean your water dispenser periodically following these steps that ABWA recommends (source: www.ibwasia.org)

Cleaning the water dispenser:

  1. Unplug the cord from electrical outlet.
  2. Remove empty bottle.
  3. Drain water from the stainless steel reservoir through the faucets.
  4. Prepare a disinfecting solution of 1 tablespoon (15ml) of household bleach mixed with 1 gallon (4.5 liters) of water, or other suitable disinfecting solutions. This solution should not contain less than 100 ppm available chlorine.
  5. Wash reservoir thoroughly with bleach solution and let stand for no less than 2 minutes (to be effective) but no more than 5 minutes (to prevent corrosion).
  6. Drain bleach solution from reservoir through faucets.
  7. Rinse reservoir thoroughly with clean tap water and draining water through faucets to remove traces of bleach solution.

Cleaning the drip tray (located under the faucets):

  1. Lift off drip tray.
  2. Remove the screen and wash both the tray and the screen with mid soap or detergent.
  3. Rinse both the tray and the screen before replacing on dispenser.

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